Privacy Policy

At Celestial Auraa, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Last Updated: December 17, 2025

1. Information We Collect

We collect several types of information from and about users of our Website, including:

Personal Information

  • Name and contact details (email address, phone number)
  • Shipping and billing address
  • Payment information (processed securely through payment gateways)
  • Order history and preferences

Automatically Collected Information

  • IP address and browser type
  • Device information and operating system
  • Website usage data through cookies and similar technologies
  • Pages visited and time spent on our site

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To process and fulfill your orders
  • To communicate with you about your orders and account
  • To provide customer support
  • To improve our website and product offerings
  • To send promotional emails (only with your consent)
  • To prevent fraud and ensure website security
  • To comply with legal obligations

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Shipping companies, payment processors, and email service providers
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger or acquisition

Note: We only share the minimum necessary information required for these services to function.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • SSL encryption for data transmission
  • Secure payment gateways
  • Regular security assessments
  • Limited access to personal data

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier.

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality
  • Performance Cookies: Help us understand how visitors use our site
  • Functional Cookies: Remember your preferences
  • Advertising Cookies: Show relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Request correction of inaccurate data
  • Deletion: Request deletion of your personal data
  • Opt-Out: Opt-out of marketing communications
  • Data Portability: Request transfer of your data
  • Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the information below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Order information: 7 years for tax and accounting purposes
  • Customer service records: 3 years
  • Marketing preferences: Until you unsubscribe

8. Children's Privacy

Our Website is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Celestial Auraa

privacy@celestialauraa.com

+91 98765 43210

Mumbai, Maharashtra, India

Data Protection Officer: Mr. Arjun Sharma

dpo@celestialauraa.com